Refund Policy
Effective 4 May 2026 (version 2026-05-04).
This Refund Policy explains how cancellations, refunds, and failed payments are handled for the BESS Map Pro subscription, operated by Release Guard Labs Limited (company number 652820, VAT IE3748873OH).
1. EU 14-day right of withdrawal
Under the EU Consumer Rights Directive 2011/83/EU, you have a 14-day right of withdrawal from the date you start your subscription, unless you have begun using the digital service. By upgrading to BESS Map Pro and accessing Pro features (site scoring, ranked sites, PDF reports, watchlists, alerts) within the 14-day window, you expressly consent to immediate performance of the service and acknowledge that this waives the 14-day right of withdrawal under Article 16(m) of the Directive.
2. Cancellation
You can cancel your subscription at any time from Billing settings. Your Pro access continues until the end of the billing period you have already paid for; you are not charged again.
3. Refunds outside the 14-day window
We do not offer pro-rata refunds for partial months. If you believe you have been charged in error, or if Pro features were unavailable to you for an extended period due to a fault on our side, contact hello@bessmap.com and we will review on a case-by-case basis.
4. Failed payments
If a renewal payment fails, Stripe will retry up to 3 times over 7 days. If still unpaid, your account is downgraded to Free until you update your payment method.
5. Contact
Questions about this Refund Policy can be sent to hello@bessmap.com. The trader is Release Guard Labs Limited, registered in Ireland under company number 652820, VAT IE3748873OH.